The Tooth Fairy's Help Centre
Most Asked Questions
Tracking says delivered
If your parcel is missing, please check around your property, including around all entrances and garage, to see if it was tucked away out of sight. I’d also recommend checking with the people who live with you as well as your neighbours.
If your order is still not found, then the next step is for you to contact the carrier. Please provide them with your tracking number and any other details requested. They’ll be able to provide more information, as sometimes parcels are held for collection at a nearby post office.
If your parcel is still missing once you have contacted the carrier, please get in touch with us via our Contact Form with a case/reference number so we can investigate this further.
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Returns Policy
Sometimes, things don’t quite go as planned, and that’s perfectly fine! If you change your mind about your purchase, feel free to return your product to us.
Items must be returned to us within 30 days of your purchase date
Products must be returned unused, unopened and in original packaging
Contact our Customer Support team with photos of your unopened products and valid proof of purchase from Hismileteeth.com, and wait for approval before sending them back to us
We do not provide prepaid shipping labels, and original shipping costs are excluded from the refund
Ensure your return has a tracking number and send it through to our team so we can confidently track your order back to our warehouse
Refunds are provided back to the original method of payment once it has been received and passed inspection from our warehouse
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missing, please check around your property, including around all entrances and garage, to see if it was tucked away out of sight. I’d also recommend checking with the people who live with you as well as your neighbours.
If your order is still not found, then the next step is for you to contact the carrier. Please provide them with your tracking number and any other details requested. They’ll be able to provide more information, as sometimes parcels are held for collection at a nearby post office.
If your parcel is still missing once you have contacted the carrier, please get in touch with us via our Contact Form with a case/reference number so we can investigate this further.
Not finding what you are looking for?
Contact us
My order status is unfulfilled
Please allow 1-4 business days processing time for your parcel to leave our warehouse.
Rest assured, once shipped, your parcel will be delivered with our trusted shipping partner within your selected shipping timeframe. Please note, this excludes weekends and public holidays.
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How does the V34 work?
Our V34 Colour Corrector Serum is designed to enhance the natural brightness of your smile using innovative colour correcting technology.
To use, simply apply 2 pumps to a soft bristle toothbrush and gently brush in a circular motion for 2 minutes. Expel after use, do not swallow. Rinse excess formula from mouth.
For optimal results, we recommend incorporating V34 into your morning routine after brushing with your regular toothpaste.
Results will vary depending on factors such as the mineral composition of your enamel, the types of yellow tones in your teeth, the cause of staining, as well as your age. Keep smiling brightly with V34 Colour Corrector Serum!
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Can I edit or cancel my order?
If you need to adjust your order or cancel it, please contact us promptly using our Contact Form. Provide us with your order number, email address, and details of the changes you need.
We work hard to ensure fast delivery, which means once an order is placed, we cannot guarantee changes or cancellations.
If your order has already been shipped, please get in touch with us, and we will be happy to assist you with returning your order.
Not finding what you are looking for?
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